Money Hungry with Bad Service

Having been a customer for over 5 years, I would have expected it to be quite easy to move my connection to a new place, especially seeing that the app gives the impression that you can move to address by their "moving address" function.

I had to cancel and pay them a month for nothing. Tried to get them to connect me anyway to my new place, eventually support said it takes 2 to 4 weeks. I said i I am not waiting that long. "Customer Care" responds by saying that when you app**** the contract states that you agreed to wait.. Should we move forward with the cancellation. I said no thanks,

Someone from home-connect calls me and offers me this other option. I go through the process and then within 7 days I change my mind.

The response I get is that we will bill you the costs with the connection. ( they have not even connected me).

Stay away. Rather go with someone like Vodacom who offers an interim connection while you wait.