MG
Marlene G
1 reviews | Active since Aug 2019
02 May 2023, 00:25
Misleading information leading to unnecessary debt
I rate this company 2stars only coz i am left with a dwbt due to them not having infrastructure to accommodate my new address. I recommend that you check coverage bwfore moving to a new area..i was not advised and now i have unnecessary debt that i didnt ask for on my name. Very disappointed with their business
Helpful (0)
Replies (1)0
Replies (1)
Home-Connect's replyOfficial
02 May 2023, 07:49Thank you for your feedback Marlene. Kindly note that should you move within 12 months to a new address that has fibre coverage we do not charge you the installation and activation fees of your previous address, however, should you cancel within 12 months those fees will be charged to you. Unfortunately, coverage at your new address is not within our control. An agent will be in contact to clarify.
Home-Connect's reply02 May 2023, 07:49
Official
Thank you for your feedback Marlene. Kindly note that should you move within 12 months to a new address that has fibre coverage we do not charge you the installation and activation fees of your previous address, however, should you cancel within 12 months those fees will be charged to you. Unfortunately, coverage at your new address is not within our control. An agent will be in contact to clarify.