GM
Graeme M

1 reviews | Active since Jun 2025

10 Feb 2026, 18:27

Misleading advertised prices and generally ***** conduct!

To anyone considering a fibre internet line, be very careful of Home-Connect. Their advertised pricing and what I was charged with my first bill are hugely different. To be more precise, after only about two weeks of usage, they sent me a bill of over R700 instead of the advertised price of around R300. Yes, I opted for the cheap router option with the package, but this is only around R200 extra. When I disputed what they expected me to pay and told them it's not within my budget, they told me that the terms and detailed pricing is in the fine print! That covers Home-Connect against any legal backlash, but it doesn't justify their advertised pricing being misleading and *****! This is exactly how ***** companies like Home-Connect legally tie you into unforeseen expenses. There should be stricter laws against misleading advertising and companies that aren't 100% transparent. And to add insult to injury, they send me weekly emails threatening to cut off my service when in fact it was cut off almost immediately after non-payment. I even offered to pay the bloated amount in two installments, but they wouldn't accept that. They must therefore be happy with no payment whatsoever and instead receive a formal complaint letter from the ISPA (Internet Service Provider Association) who Home-Connect is a member of.

0
Replies (0)