Metrofibre + Home-Connect service unreliable and inconsistent

I have not had internet since Friday. I live in a complex and use Metrofibre via Home Connect. I have logged two tickets online because the app isn't working either and I have had no response from Home Connect. I have now missed am entire day's opportunity to do work because of it and will have to go into the office tomorrow to do the work. It is unacceptable that I have not heard back from the support team nor have I been notified about an outage in the area like they used to do and that the app keeps giving an error message so I can't log on to the app.