BN
Bernard N
1 reviews | Active since Oct 2024
21 Oct 2024, 11:06
Massive 14% Price Hike after only 8 months subscription + Poor Connectivity!
After only 8 months subscription on their home fibre, I got slammed with a 14% price increase!!!! This is more than 3 x the current inflation rate and well above the market. Nothing about these massive price increases when you sign up and no answers when you ask why! They only refer you to the fine print and then just steamroller their unreasonable increases through.... Also experiencing regular outages in my area. KEEP AWAY FROM THEM!
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Replies (3)
Home-Connect's replyOfficial
21 Oct 2024, 11:11Dear Bernard, Thank you for reaching out to us regarding your concerns about the recent price increase and the regular outages you have been experiencing with your home fibre subscription. I completely understand your frustration with the unexpected price increase after only 8 months of subscription. I apologize for any inconvenience this may have caused. Kindly note an agent will be in contact shortly to assist.
Home-Connect's reply21 Oct 2024, 11:11
Official
Dear Bernard, Thank you for reaching out to us regarding your concerns about the recent price increase and the regular outages you have been experiencing with your home fibre subscription. I completely understand your frustration with the unexpected price increase after only 8 months of subscription. I apologize for any inconvenience this may have caused. Kindly note an agent will be in contact shortly to assist.
BN
Bernard N's updateReviewer Update
23 Oct 2024, 10:14Just a follow up - I was contacted by Home-Connect soon after my rating and we did come to an agreement with a downgrade of my current contract to lower speed package to cancel the sharp price increase passed onto me. Thank you.
BN
Bernard N's update23 Oct 2024, 10:14
Reviewer Update
Just a follow up - I was contacted by Home-Connect soon after my rating and we did come to an agreement with a downgrade of my current contract to lower speed package to cancel the sharp price increase passed onto me. Thank you.
Home-Connect's replyOfficial
23 Oct 2024, 10:15Thank you for the feedback, Bernard!
Home-Connect's reply23 Oct 2024, 10:15
Official
Thank you for the feedback, Bernard!