Magical hidden costs suddenly crop up

I have been with Home-Connect for three years now whilst living at two different addresses, the first time I moved was an absolute pleasure, contacted Home-Connect and within a few hours my new CPE was up and running. This was 2 years ago.

Now my lease at my current house has come to an end and I am moving to a new house so I contact Home-Connect, Lyn then tells me that I have to pay R999.00 to do the move?!

So I take a look at their Terms and Conditions, low and behold the only reference to an "activation fee" is on a new contract or you have to pay the amount of R999.00 if the service has been suspended for 30 days or longer, absolutely nothing concerning moves to a new house.

This is absolutely terrible form, charging someone R999.00 for what takes a few clicks of a mouse.

This is absolutely ridiculous service and is not inline with the CPA