Losing number after 15 years due to cancellation of fibre service (BEAWARE NEW SUSBCRIBERS)

I cancelled my fibre with home connect due to no coverage in the new area (I signed a new mtn x 24 months contract) as it was only solution. I was their customer for more than 3 years. And now I am going to lose a number I had for 15 years. Home connect claimed that I cannot retain the number because I do not have a fibre package anymore (no coverage in the new home) but it is advertised on the website as stand alone product. They do not care if I lose the number or not as they do not have a solution around it.

VOX telecom was meant to port a number from Home connect from 01/06/2021. So they have activated the service since April 2021 incorrectly but then I was billed for something which was never requested or received. Apparently now I owe Vox R350 for something I did not even get. And I had to call in to cancel already in 20/04 2021 but apparently the cancellation date is only 01/06/2021. Now I cannot speak to their account nor their sales cannot assist.

Both of these companies seem only care about money and have no knowledge about customer service especially during Covid19 time. It is a shame to see how quickly these companies only want to make money but provide no solutions