Look a bit further when searching for an ISP.

If you’re looking for new ISP, I’d stay far away from Home-Connect.

There is no support via email or WhatsApp. Try calling their call centre and the best they can do is log a ticket that gets left unattended. If you log a few more, you’ll get an SMS requesting you to reach out to the nonexistent escalations department. There was also no luck dealing with the operations manager in the call centre.

Due to lack of support and service, I demanded a discount which was rejected. In light of this, I terminated my account where I was then sent a brand new router the very next working day. You’ll have to configure and setup the device yourself and use it during the cancellation period as they’ll come and collect the old one. Doesn’t sound very logical, does it? On top of this, you’ll suddenly be inundated with phone calls from their agents who are incredibly upset to hear about the service received and try bribe you back as a customer.

Once you’re fed up by dealing with the *********** staff, you can reach out to the director by finding his email address with a quick Google search. In short, he doesn’t really care about losing clients and doesn’t go too far out of his way to assist you. You’ve got to send a follow up email or 2 in order to get a response.

Fellow consumers, please save yourself the time, patience, money and hassle and look at another ISP. After being a very loyal customer, I definitely wouldn’t recommend signing up with them.