RL
RAKESH L
1 reviews | Active since Feb 2010
20 Feb 2025, 09:15
Loading airtime is a nightmare.
They have the worst e-commerce technical platform and customer service. Whenever I purchase VOIP airtime, I have to call them to see why it has not been loaded. This process should be seamless as making a purchase should update the VOIP line instantaneously. The last time I waited 2 days for the airtime to be loaded. It would be obvious that I am purchasing airtime as I need to make calls. Horrible pathetic service.
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Home-Connect's replyOfficial
20 Feb 2025, 09:23Dear Rakesh, I am sorry to hear about the challenges you have been facing with our e-commerce platform and customer service. Your feedback is important to us, and we apologize for any inconvenience caused by the delay in loading your VOIP airtime. We understand the frustration of having to wait for the airtime to be loaded after making a purchase, and we sincerely apologize for the inconvenience this has caused you. We are constantly working to improve our systems and processes to ensure a seamless experience for our customers. An agent will be in contact shortly to assist
Home-Connect's reply20 Feb 2025, 09:23
Official
Dear Rakesh, I am sorry to hear about the challenges you have been facing with our e-commerce platform and customer service. Your feedback is important to us, and we apologize for any inconvenience caused by the delay in loading your VOIP airtime. We understand the frustration of having to wait for the airtime to be loaded after making a purchase, and we sincerely apologize for the inconvenience this has caused you. We are constantly working to improve our systems and processes to ensure a seamless experience for our customers. An agent will be in contact shortly to assist