Line not Active

I called home connect on the 3rd of August and I was assisted by Courtney Makhubela. I was informing them about my change of address as I was going to moving to a new place. She did assist me and said that by the 1st of Septmber 2021 my line will be active at the new address. Today is the 7th of September and still my line is not active. This is poor service indeed. I need to work as I am working from home and I have spent so much on data for the past 6 days and seems like they are faling to resolve this. They should have made sure that by the 1st of sept the line would have been active. This is just shocking and poor service. I have been calling them everyday and all I got is the same story. Mpume one of the support employee even **** that she will call me back of which she did not do that. I think it's time I go with another ISP as this one is failing me. I am so disappointed.