Line down and HC support non existing as usual!!

My line has been down since last night. I rebooted the TP Link and ONT a couple of times and no success. Next step contact Home-Connect for assistance....well you dont need to guess, they are not available on any of their channels as usual. You cant call and speak to an actual human that hopefully interested in helping you, you are FORCED to use the whatsapp line *** that promises "swift assitance" which like their rating is false and non existing. Ive tried twice to log a call on the HC app and that was a dismal failure, I had to use my laptop and Vodacom connection to log a call. How can HC be ranked 3rd best ISP yet all Ive had since joining them in July is issues upon issues. How bad has ISP's become that HC can be ranked as 3rd best ISP??