Line Activation and poor communication

I have recently moved into a fibre ready apartment and have tried to use home connect as a service provider, the service and response to date has bee dismal. I thereafter called the call centre to notified them of this and was advised once the line was active I could featch my router. I visited the branch ton the Saturday and they were closed (before that actual closing time) I then called on Sunday and was advised that it would take up to 72 working hours excluding weekends (I was initially not notified of this). It is now a week later, I have made numerous phone Calls and attempted to conatct the service provide using the online ticket system and social media to no avail, calls are not answered (you are placed on hold for hours on end) and when the call is eventually answered you are advised that you will have to wait until the next day for a response or service which never materializes. It is highly disappointing to have to make such efforts to resolve a service that I will be paying for ! This experience has made me reconsider the ISP's due to incompetence , inefficiency and non existent customer service.