NF
Nelis F
1 reviews | Active since Nov 2011
30 Sept 2019, 15:41
Lack of Service
I've been without connectivity since approx. 6pm on Saturday. Despite several emails back and forth I have yet to receive any firm feedback on when I can expect this to be resolved. Home-Connect are simply hiding behind the SADV SLA and unapologetically refusing to contact me, or to give this the proper attention and priority it deserves.
Helpful (0)
Replies (4)0
Replies (4)
Home-Connect's replyOfficial
30 Sept 2019, 15:50Good Day please can you confirm your account number or name so we can have a look into this.
Home-Connect's reply30 Sept 2019, 15:50
Official
Good Day please can you confirm your account number or name so we can have a look into this.
NF
Nelis F's updateReviewer Update
30 Sept 2019, 15:54Customer ID - FOUC007
Ticket ID - 121024
Ticket ID - 121024
NF
Nelis F's update30 Sept 2019, 15:54
Reviewer Update
Customer ID - FOUC007
Ticket ID - 121024
Ticket ID - 121024
Home-Connect's replyOfficial
30 Sept 2019, 15:56Thank you for the information we have escalated this to our Support Team leads and will be in contact with you shortly.
Home-Connect's reply30 Sept 2019, 15:56
Official
Thank you for the information we have escalated this to our Support Team leads and will be in contact with you shortly.
NF
Nelis F's updateReviewer Update
01 Oct 2019, 07:213rd day without connectivity... No contact to date...
NF
Nelis F's update01 Oct 2019, 07:21
Reviewer Update
3rd day without connectivity... No contact to date...