Lack of integrity and customer service

ZERO Star is more appropriate - and recent reviews of HomeConnect says shows their horrible service.

- Rude consultants over the phone (when you finally get through to them)

- ********* T&Cs around cancellations, especially since their online portals do not work (I showed them screenshots that their app does not function, but they adamant in forcing clients to use it)

- Poor customer service agents in responding to unresolved issues via email (2 months of communication back-and-forth)

- Condescending management who have no regard for dealing with customers who have been treated unfairly and rudely by their agents

- Offering direct contact with managers - does this imply you understand that your services and processes are inadequate?

- No care in the world that a 5-year client is walking away after the atrocious service levels - and not willing to offer any discussion on the unprincipled T&Cs or compensation for the numerous hours I have needed to chase up this matter!

- No concern about addressing my issues that I intend to escalate to the ombuds, no courtesy to respond either!

- The list goes on!

I’ve dealt with two senior manager, and the communication (email and telephonically) is a reflection of the toxic culture that exists under the new leadership.

I quote the customer service manager - "I understand you but unfortunately our stance is clear"

Customers are NOT put first, but greed for money and their inadequate technologies