Lack of courtesy and poor communication

I recently moved to a new address and requested a line transfer. In doing so I actually chose a higher line speed because they had a good package. I opted not to take the new free router because the old one works perfectly fine. My last payment went off for the old address and I requested an early line release because the new owner of the place needed it unlocked to activate her line. Home-Connect sends me an outstanding bill of R773 for their free-to-use router. Either pay it or return the router, yet im still using it at the new address with an active line and a higher monthly package. Been with them for 3 yrs and your logic and lack of courtesy shocks me. I have paid for your junk router merely out of principle and that I stick to my committments. You forget how many calls and e-mails I sent to get my new line activated almost begging you for service, yet you cry for your piece of **** router. First chance I get, I'm moving to another service provider. Hope your R773 goes a long way to make your business better.