Lack of competence. Avoid at all cost.

I am at my wits end with Home Connect and at this point, I am pretty much just over it. I have had an account with Home Connect for just over three years and not a single year has passed with a query, a complaint or unsatisfactory results.

Today is where I draw the line... Last year in September I requested a static IP address, which I paid for and remains an active add-on to my account. A static IP address enables me to work from home, without this IP static IP address, I am not able to log in to our server, which ultimately means I cannot perform my day-to-day assigned tasks and duties. It is to my surprise , when I logged in this evening to start my shift and noticed, I no longer have a static IP address. The DHCP has been en-abled, which means I am on a public IP and not a static IP address. So how does Home Connect I suppose I log in and report for duty.

I tried calling but to no avail because, in South Africa, there is not a single business that may require after-hour IT support. This is beyond absurd.

Their level of service supersedes and passes any moral understanding I could possibly have. I have endless complaints, that no one ever attends to. You log a ticket to the portal, and no one attends to the ticket... EVER.. You are disrespected by managers, you call back and log the complaint and guess what? no one replies.

I wish I no longer had to deal with Home Connect. Every time I reach out, I feel anxious because I know I am about to face disappointment. At this point, I might as well set up shop at Home Connect for the numerous times I have had to deal with incompetency.

I have every intention of taking this matter further and to address this on every single social media platform.

If you care about your sanity, would like to save money and deal with competent human beings, who would make a difference, please don't sign up with this company, regardless of the discounts they offer you

Thank you. Chene