CV
Chris V
1 reviews | Active since Dec 2019
11 Aug 2023, 19:21
Lack of communication/feedback, fault finding and resolution skills within the company
I am completely at ab end here. We (our whole complex) has has been without internet for linger than 48hr. I have called, logged tickes and asked to speak to managers (who is probably still" on a call"). We have yet to receive any feedback of any form. I would highly suggest you strongly reconsider using Home-connect or frogfoot as any form of ISP, due to a lack of communication/feedback, fault finding and resolution skills within the company
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Replies (2)
Home-Connect's replyOfficial
11 Aug 2023, 19:22Thank you for your feedback, Chris. An agent will be in contact shortly.
Home-Connect's reply11 Aug 2023, 19:22
Official
Thank you for your feedback, Chris. An agent will be in contact shortly.
Home-Connect's replyOfficial
11 Aug 2023, 19:34Dear Customer, we apologize for the inconvenience you have experienced with your internet service. We understand how frustrating it can be to be without internet for an extended period, especially when there is a lack of communication and feedback from the service provider. We assure you that we take these matters seriously and we will do our best to assist you in resolving this issue. We will escalate your concern to our technical team immediately. They will investigate the outage and work towards a speedy resolution. In the meantime, I recommend checking our Network Status on our website or downloading our App to receive push notifications on any outage communications. This will keep you updated on the progress of the issue. Once again, we apologize for the inconvenience caused and assure you that we are working diligently to resolve the problem as soon as possible. If you have any further questions or concerns, please do not hesitate to reach out to us. Kind regards
Home-Connect's reply11 Aug 2023, 19:34
Official
Dear Customer, we apologize for the inconvenience you have experienced with your internet service. We understand how frustrating it can be to be without internet for an extended period, especially when there is a lack of communication and feedback from the service provider. We assure you that we take these matters seriously and we will do our best to assist you in resolving this issue. We will escalate your concern to our technical team immediately. They will investigate the outage and work towards a speedy resolution. In the meantime, I recommend checking our Network Status on our website or downloading our App to receive push notifications on any outage communications. This will keep you updated on the progress of the issue. Once again, we apologize for the inconvenience caused and assure you that we are working diligently to resolve the problem as soon as possible. If you have any further questions or concerns, please do not hesitate to reach out to us. Kind regards