NM
Noluvuyo M
1 reviews | Active since Jul 2013
03 Jul 2024, 12:07
King 722304 - thank you for your assistance in getting my connection back
King 722304 - thank you for your assistance in getting my connection back. Great service but your bot refused to take 5 on the call so I had to press 4 for it to go through. Just a request for Home-connect, 1. can you please communicate with your clients when there is an issue as soon as you become aware instead of waiting for their calls and only send SMSs after. 2. communicate when the issue has been resolved and contact your clients to reset the router. I always have to call home-connect after every incident to get my connection back and I just call trying to get assistance without even knowing if the issue has been resolved.
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Replies (2)
Home-Connect's replyOfficial
03 Jul 2024, 12:12Dear valued customer, Thank you for your kind words! We are delighted to hear that you are satisfied with our service. Providing excellent customer service is our top priority, and we are glad that we were able to meet your expectations. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us. We are always here to help. Best regards, Home-Connect Customer Service Team.
Home-Connect's reply03 Jul 2024, 12:12
Official
Dear valued customer, Thank you for your kind words! We are delighted to hear that you are satisfied with our service. Providing excellent customer service is our top priority, and we are glad that we were able to meet your expectations. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us. We are always here to help. Best regards, Home-Connect Customer Service Team.
Home-Connect's replyOfficial
03 Jul 2024, 12:13Dear valued customer, Thank you for your kind words! We are delighted to hear that you are satisfied with our service. Providing excellent customer service is our top priority, and we are glad that we were able to meet your expectations. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us. We are always here to help. Best regards, Home-Connect Customer Service Team.
Home-Connect's reply03 Jul 2024, 12:13
Official
Dear valued customer, Thank you for your kind words! We are delighted to hear that you are satisfied with our service. Providing excellent customer service is our top priority, and we are glad that we were able to meet your expectations. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us. We are always here to help. Best regards, Home-Connect Customer Service Team.