SV
Shane V

1 reviews | Active since Jul 2019

11 Feb 2024, 12:41

Kamo provided excellent service

Kamo provided excellent service. The issue still persisted after the first call but Kamo was quick to resolve the issue within 30 minutes as promised and do a follow up call. She went above and beyond to fix my issue. She deserves more recognition for her hard work and dedication. Thank you Kamo

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Replies (1)
Home-Connect
Home-Connect's reply11 Feb 2024, 13:27
Official
Dear Shane,Thank you for reaching out to us and providing feedback about your recent interaction with our customer service representative, Kamo. We truly appreciate your kind words and are delighted to hear that Kamo was able to provide you with excellent service.We understand that it can be frustrating when issues persist, but we are glad to hear that Kamo was able to resolve the problem within 30 minutes as promised. Going above and beyond to ensure customer satisfaction is something we strive for, and we are thrilled to hear that Kamo demonstrated hard work and dedication in resolving your issue.Your recognition for Kamo's efforts is truly appreciated. We will make sure to pass on your feedback to her and her supervisor. Feedback like yours motivates our team to continue delivering outstanding customer service.If you have any further questions or concerns, please don't hesitate to reach out to us. We are always here to assist you.Thank you once again for choosing Home-Connect.Best regards,CleopatraHome-Connect Customer Service