Just another number

This review is not something I like doing, as I was hopeful in the level of service they provided. I have been with them since I moved into my new place and had some challenges over the years but nothing that they didnt resolve eventually.

I have been phoning them periodically and regularly about my internet that just stops working. They are very friendly and helpful which is good, however that's where it stops. Since the dawn of the pandemic working from home has become a regular and not being able to know when you're internet will work is not good, especially when your employers expect you to be online and your dealing with international markets.

I have dealt with "chief technical" people and they guide you literally through the same process. As I expressed to George several times, my issue is not when my wifi goes off, it's when there is no way to resolve it.

Yesterday I had to preach as I am a reverend. This might not mean much to people at times but it does to me and it does to my congregations. To not be able to preach because your wifi is off is not acceptable. When I expressed my dissatisfaction I was met with complete silence. The blame is constantly shifted to Vumatel and not them. But then I am assured a call back and randomly your wifi goes on and your ticket is closed and no explanation given.

I realise that the reviews of home-connect is good but to me having called over and over again for the same problem is not acceptable. When I ask them to cancel, I am told that I have to stay with them for the next 2 months because it's the 3red today and they need 1month notice which will take more to the end of June. No care in the world from them.

I dont mind at times turning the other cheek when things don't work but I will not stand when Gods work is taken for granted. Utterly disrespectful.

Reverend C