I’ve requested to have an installation at my place now for the past 2 months and only got the login details few minutes ago

I’ve requested to have an installation at my place now for the past 2 months and only got the login details few minutes ago. I was losing my patience and getting frustrated because I had to make calls all the time to ask regarding the status of progress and it was taking a lot from me; there was just lack of communication. Worst was when I was asked to take pictures and send to Home Connect agent when that work was suppose to be done by Zoom fibre guys… I refused. Like why are you not liaising with your partners? I will only start now to use the services but man, I’m already over this service. I’m only giving it a 2 ratings because I’m generous… otherwise, I didn’t like the level of service as a first time customer. In fact if it wasn’t for the cancellation fee I would have tapped of Home Connect.