I've dealt with the agent by the name of Richard

Dear Kenton, Thank you for reaching out to us and providing feedback about your positive experience with our agent Richard. We greatly appreciate your kind words and are delighted to hear that Richard was able to assist you in a helpful and professional manner. At Home-Connect, we strive to provide excellent service to all our customers, and it's wonderful to know that Richard exceeded your expectations. We will make sure to pass on your compliments to him and recognize his outstanding performance. If you have any further questions or require any assistance, please don't hesitate to let us know. We are always here to help. Thank you for choosing Home-Connect.