I've been contacting home connect since the 24 May and explaining my problem but today I called and Rulani helped me a lot the ref number for the call is 693200

Dear Sithule, Thank you for reaching out to us regarding your recent interactions with Home-Connect. We are delighted to hear that Rulani provided you with excellent assistance and went above and beyond to ensure that your issue was resolved promptly. We truly appreciate your acknowledgment of her patience and dedication to keeping you informed throughout the process.Your positive feedback is greatly valued, and we will make sure to recognize Rulani for her outstanding customer service. If you have any further questions or require additional assistance, please do not hesitate to contact us. Warm regards, Home-Connect Customer Service.