It would be funny if it weren’t so expensive

Looking at the ratings, you’d think it’s a good service until you realise it’s because after speaking to customer service you’re asked to write a review. This is without the issue being resolved, but because the brand is initially at face value helpful, you do it. Then when it’s time to getting the connection up and running it’s crickets. There’s no updates on what’s going on. You have to call every day to get an update where the reasons as to why you’re not connected change. For me, it was that the initial ISP hadn’t released the line, so this was understandable. Then, I was told Home-Connect had received ownership on Thursday, the 2nd of September, and it would take 74 hours to connect. Then on Tuesday, the 7th of September, I was told that the line was live and it was now up to billing, but 30 minutes later Home-Connect informed me that it had in fact not received ownership of the line and that the initial ISP had actually cancelled the B number. To make matters worse, earlier in my back and forth, one of the customer care staff had even asked me if I could call the fibre company to speed up the process. Plot twist, Open Serve doesn’t have a contact number. I’ve also asked for updates, so I can plan my working hours and I’m receiving none.