It was very unpleasant at the beginning, as when I did the application it was my job to follow up and the staff did not communicating anything with me

It was very unpleasant at the beginning, as when I did the application it was my job to follow up and the staff did not communicating anything with me. Only when I threatened to take my business els where things started happening. It would be nice to get constant updates on one's application rather than always call and email them..