It took really long for me to get my wifi connection up and running

It took really long for me to get my wifi connection up and running. I called nd emailed multiple times and was often spun a different excuse each time. Even this morning, when I needed help from an agent (Maxine) I told her to call me back. She didn't. I had to call and waste all my airtime because you're very hard to reach. After 5 long hard days I finally have wifi. But it was because I pressed and made all the calls MYSELF. Not once did Home Connect try to accommodate me.