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CB
Cailen B

1 reviews | Active since Jan 2019

05 Apr 2019, 20:17

Issues with Home-Connect and Twitch

I have been having constant issues with Home-Connect and Twitch. Since I got my fiber from Home-Connect I have had no issues with Twitch. About a month ago the trouble started and I could not watch Twitch between 5pm-12pm. I have contacted Home-Connect about this issue and they have only contacted me about twice and never heard from them again. I am experiencing the same issues as when I contacted them. The issue has not been resolved and I have tested multiple ways with how I watch Twitch and none of them worked. I have a few friends also using Home-Connect but they don't experience the same issue whatsoever.

This has never happens to me when I got the service from Home-Connect and I was really happy about the service but since a month ago I have been constantly having issues. I would like to resolve the issue as Home-Connect is a good ISP but their support is not really promising and that should be check on.

0
Replies (6)
Home-Connect
Home-Connect's reply05 Apr 2019, 20:21
Official
Good evening please Can you send your account number or contact number so we can investigate 
Home-Connect
Home-Connect's reply05 Apr 2019, 22:41
Official
Thank you one of our consultants will contact you tomorrow

CB
Cailen B's update09 Apr 2019, 20:53
Reviewer Update
Update: Home-Connect came today to install a microtek router to monitor issues that I was having. I called late at night when I was experiencing the issue that started a month ago, I was told that they cannot guarantee my experience to any international service and they don't have any way of helping me in resolving this issue at this current time. I am not satisfied with Home-Connect at this current time as my issue has not been resolved and is ruining my experience while using their service.
CB
Cailen B's update10 Apr 2019, 09:08
Reviewer Update
Update: Home-Connect will monitor my line throughout the day to see what the issue is.
CB
Cailen B's update14 Apr 2019, 19:16
Reviewer Update
Update: Home-Connect has done testing. They have not come back to me about the issue regarding Twitch. I have done some testing on my end and it seems to be slow international speeds. The problem has not been solved yet.
Home-Connect
Home-Connect's reply14 Apr 2019, 19:20
Official
One of our support technicians will contact you tomorrow morning.