Issue still not reso...

Dear Sumaya,Thank you for reaching out to us with your concern. I apologize for the inconvenience caused and I appreciate your feedback regarding the consultant who assisted you. We strive to provide the best customer service experience, and I'm glad to hear that the consultant was helpful.I'm sorry to hear that your issue has not been resolved yet. Please provide me with some more details about the issue you are facing so that I can assist you further. It is important to us that we resolve any problems you may be experiencing in a timely manner.Once I have all the necessary information, I will do my best to find a solution for you. Your satisfaction is our top priority, and we want to ensure that your experience with Home-Connect is a positive one.Thank you for your patience, and I look forward to hearing from you soon.Best regards,MenziHome-Connect Customer Service Advisor