JA
Johannie A
1 reviews | Active since Aug 2013
08 Jan 2026, 19:07
ISP ghosts clients
Haven't had internet for 2 days. Spent all my airtime waiting for an operator. Logged a ticket this morning, no call back all day. What am I supposed do now? I can't work. Will I be refunded for the days without internet? Or do you just keep taking the full amount.
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Replies (2)
Home-Connect's replyOfficial
08 Jan 2026, 19:37Dear Valued Client, thank you for your feedback. We apologize for any inconvenience an agent will contact you shortly to assist
Best regards,
Home-Connect's reply08 Jan 2026, 19:37
Official
Dear Valued Client, thank you for your feedback. We apologize for any inconvenience an agent will contact you shortly to assist
Best regards,
JA
Johannie A's updateReviewer Update
09 Jan 2026, 18:53Thank you Kgomotso for your assistance. You really stayed on top of the situation with check ins and excellent communication. I hope others at Home-Connect can learn from you.
JA
Johannie A's update09 Jan 2026, 18:53
Reviewer Update
Thank you Kgomotso for your assistance. You really stayed on top of the situation with check ins and excellent communication. I hope others at Home-Connect can learn from you.