ISP-795997 GREAT DISAPPOINTMENT WITH HOME CONNECT

We have been waiting for our line to be activated for seven days now no one has connected us to follow up if our issue has been resolved or not, we made numerous calls Monday till Wednesday but no one has cared to give us an explanation to why our line is still not active, we were told that vuma needs to provision the router which does take time (a lie again) but still we don't see our wifi name on our wifi list but vuma default