MS
Mandy S
1 reviews | Active since Dec 2020
06 Oct 2024, 11:53
Is this what you call service?!
I'm very disappointed with the service that I'm receiving from home connect. My wifi has been down since Friday and the person that logged the call is Thando. After that I had to call everyday and every time I would hear that the call has been escalated, it's day 3 with no call back for Thandeka to tell me that their office hours are Mon to Fri and that no one can help. I escalated the matter to a manager Muzi Gumede with no help.
Who stays without wifi for 3days?!
This is just ridiculous... This is not service at all.
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Home-Connect's replyOfficial
06 Oct 2024, 12:20Dear Valued customer, I am truly sorry to hear about the inconvenience you have faced with your WiFi service from Home-Connect. I completely understand your frustration and disappointment with the lack of resolution after three days without WiFi. I will escalate your issue immediately to our technical team for urgent attention. please accept my sincerest apologies for the inconvenience this has caused you. Warm regards, Home-Connect Customer Service Advisor
Home-Connect's reply06 Oct 2024, 12:20
Official
Dear Valued customer, I am truly sorry to hear about the inconvenience you have faced with your WiFi service from Home-Connect. I completely understand your frustration and disappointment with the lack of resolution after three days without WiFi. I will escalate your issue immediately to our technical team for urgent attention. please accept my sincerest apologies for the inconvenience this has caused you. Warm regards, Home-Connect Customer Service Advisor