MS
Michael S
1 reviews | Active since Mar 2009
08 Aug 2024, 18:19
Is this a Joke? Nr 1 of ISP???
Is this a Joke? Nr 1 of ISP??? I wanted to change from Webafrica to home-connect as the service is soooo.... great. This is a JOKE! 8 Days! Emails over Email, Calls over calls and no internet! They are not able to clear a blocked line at my address with VUMA so I can book my line! I lost it after 8 Days and went back to Webafrica: Better a **** Support and a System that works; as a **** Support and no Internet at all!
Helpful (0)
Replies (2)0
Replies (2)
Home-Connect's replyOfficial
08 Aug 2024, 18:50Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
Home-Connect's reply08 Aug 2024, 18:50
Official
Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
MS
Michael S's updateReviewer Update
08 Aug 2024, 19:00An auto Reply is the only thing you guys are capable of! I expected this! But the start " Dear valued customer, " is not the truth! If you want to give really good customer service, you would not have an option "*" chat to an Agent (WhatsApp Channel) which results in an answer: Invalid Option! and more! You would have 1 agent fixing the problem quickly! Instead, you waste more and more time on complaints and calls with unhappy customers! Cost you more and brings you less business!
MS
Michael S's update08 Aug 2024, 19:00
Reviewer Update
An auto Reply is the only thing you guys are capable of! I expected this! But the start " Dear valued customer, " is not the truth! If you want to give really good customer service, you would not have an option "*" chat to an Agent (WhatsApp Channel) which results in an answer: Invalid Option! and more! You would have 1 agent fixing the problem quickly! Instead, you waste more and more time on complaints and calls with unhappy customers! Cost you more and brings you less business!