zK
zed K
1 reviews | Active since Jul 2017
24 May 2024, 09:50
is HC running a ****? Also, perhaps train your CS agents?
I am starting to think there is mental incompetence or Home-connect doesn't care to train their CS agents. So I have been struggling to get HC to downgrade me from the forced upgrade becacuse I cant afford the higher speed which I never wanted. After much back and forth they h ave actually downgraded it as per their own correspondance and if I do a speed check it says I have the 25/25 speed. SO now I decided to check my invoice on the HC portal. It shows that I am still on 75/75 and being billed R808 for that speed which I am not getting. So silly me opens a ticket on the portal. wait for the reply:
Support 07:59 (1 hour ago) to me
Good day
Thank you for contacting Home-Connect. Please download the Home-Connect diagnostics tool - https://getrt.co/b/Eobeqg from the Play/App Store. Provide us with the KEY then run a Network Scan. This will allow us to troubleshoot the speeds. Kind Regards Sifiso Johnson
Now, I ask thee when I asked for my speed to be adjusted. I am asking for my bill to be adjusted. And my invoice to be adjusted. And my product on the portal to be adjusted.
Before your sleepy agents phone me and I have to explain like I am speaking to a five year old, don't ask me to remove this review because you guys are slow. It is coparable to Telkom. The only difference is they didnt block me from FB for commenting things they dont want potential to see. cry babies?
I am strongly thinking of canceling. I just need to find a less painful company.
Also, me: Do not phone me after 11:30am\ HC: phones me after 11:30am
brain cells are missing somewhere
Helpful (0)
Replies (5)0
Replies (5)
Home-Connect's replyOfficial
24 May 2024, 10:03Dear Zayaan, I apologize for the frustration you have experienced with our service. I understand your concerns regarding the speed downgrade, billing discrepancy, and the overall customer service. An agent will be in contact shortly to assist.
Home-Connect's reply24 May 2024, 10:03
Official
Dear Zayaan, I apologize for the frustration you have experienced with our service. I understand your concerns regarding the speed downgrade, billing discrepancy, and the overall customer service. An agent will be in contact shortly to assist.
zK
zed K's updateReviewer Update
24 May 2024, 11:32An agent has ohoned me just before 1130. do you guys not understand simple English? THe same guy that responded to my email is on the phone with me talking about connectivitiy. When have I complained about connectivity? It s billing issue. There is something wrong with HC CS staff overall. DO you know what it takes to cause frustration on the same level as telkom. At least they resolve queries! Look maybe you guys don't understand written English but then get guys that do. I am not fluent in any other language so I only work for an English speaking company. I would cancel in a heartbeat but because I will be leaving the premises soon, that is the only reason why I am suffering through the pain that is HC .BTW I am on hold for Lord know how long. Meh
zK
zed K's update24 May 2024, 11:32
Reviewer Update
An agent has ohoned me just before 1130. do you guys not understand simple English? THe same guy that responded to my email is on the phone with me talking about connectivitiy. When have I complained about connectivity? It s billing issue. There is something wrong with HC CS staff overall. DO you know what it takes to cause frustration on the same level as telkom. At least they resolve queries! Look maybe you guys don't understand written English but then get guys that do. I am not fluent in any other language so I only work for an English speaking company. I would cancel in a heartbeat but because I will be leaving the premises soon, that is the only reason why I am suffering through the pain that is HC .BTW I am on hold for Lord know how long. Meh
zK
zed K's updateReviewer Update
24 May 2024, 11:51After speaking to Sifiso who kept me on hold for about 10 min, nothing was resolved. How can he talk in circles. I ask one thing, he wants to talk about something else. There is something wrong. Very wrong. You guys need quality control. If I have ever compared your servise to telkom, it was a mistake. It is aking to Unisa customer service. Nobody knows whats going on. Clueness. He recieved a well-deserved 0 for poor listening skills and beating around the bush.
zK
zed K's update24 May 2024, 11:51
Reviewer Update
After speaking to Sifiso who kept me on hold for about 10 min, nothing was resolved. How can he talk in circles. I ask one thing, he wants to talk about something else. There is something wrong. Very wrong. You guys need quality control. If I have ever compared your servise to telkom, it was a mistake. It is aking to Unisa customer service. Nobody knows whats going on. Clueness. He recieved a well-deserved 0 for poor listening skills and beating around the bush.
zK
zed K's updateReviewer Update
25 May 2024, 16:26So sifiso couldnt help me friday. He said he will call me today. It did not happen........ Hmmm icompetence much?
zK
zed K's update25 May 2024, 16:26
Reviewer Update
So sifiso couldnt help me friday. He said he will call me today. It did not happen........ Hmmm icompetence much?
zK
zed K's updateReviewer Update
28 May 2024, 09:47There is something wrong with HC staff. I am telling you they are not vetting the people to see if they understand basic written or spoken cimmunication. I spoke to Sifiso Johnson last week. I said in the original HP post not to call me after 1130. So smart guy phones me just before 1130. I ask where the thought process comes from. After talking in circles and circles, he couldnt answer what I was asking and spoke about other things to the point where he said he will phone me on Saturday. Saturday came and went, no call. Now the smartbness of HC is that they will phone me on Monday way after 1130 during my working hours. Now I ask thee how I am supposed to answer. Bearing in mind they are incapable of meaningful written (email) communication.
Now for the cherry on top:
Hi ZayaanI trust you are well. Feedback regarding your package down request.Please note that we have successfully processed your package downgrade.Last time you requested to be contacted at 11h30. kindly please confirm if call tomorrow at 11h30 or wish to setup another time.For any more information, do not hesitate to contact us directly.
Tel: ***
WhatsApp: *** Kind regardsSibusiso
I will exppklain this in as simple English as possible. My work day starts at 1130. So you cannot call me at 11.30. Also, your staff is unable to resolve an issue via call in five minutes so call me well before 11am. Does this make sense to you or not? If not, I cannot teach your staff common sense or basic communication.
I wish I could leave HC but I am biding my time until I leave this property then I will cancel. You bet your asses I have never and will never reccomend this joke of a company.
Now for the cherry on top:
Hi ZayaanI trust you are well. Feedback regarding your package down request.Please note that we have successfully processed your package downgrade.Last time you requested to be contacted at 11h30. kindly please confirm if call tomorrow at 11h30 or wish to setup another time.For any more information, do not hesitate to contact us directly.
Tel: ***
WhatsApp: *** Kind regardsSibusiso
I will exppklain this in as simple English as possible. My work day starts at 1130. So you cannot call me at 11.30. Also, your staff is unable to resolve an issue via call in five minutes so call me well before 11am. Does this make sense to you or not? If not, I cannot teach your staff common sense or basic communication.
I wish I could leave HC but I am biding my time until I leave this property then I will cancel. You bet your asses I have never and will never reccomend this joke of a company.
zK
zed K's update28 May 2024, 09:47
Reviewer Update
There is something wrong with HC staff. I am telling you they are not vetting the people to see if they understand basic written or spoken cimmunication. I spoke to Sifiso Johnson last week. I said in the original HP post not to call me after 1130. So smart guy phones me just before 1130. I ask where the thought process comes from. After talking in circles and circles, he couldnt answer what I was asking and spoke about other things to the point where he said he will phone me on Saturday. Saturday came and went, no call. Now the smartbness of HC is that they will phone me on Monday way after 1130 during my working hours. Now I ask thee how I am supposed to answer. Bearing in mind they are incapable of meaningful written (email) communication.
Now for the cherry on top:
Hi ZayaanI trust you are well. Feedback regarding your package down request.Please note that we have successfully processed your package downgrade.Last time you requested to be contacted at 11h30. kindly please confirm if call tomorrow at 11h30 or wish to setup another time.For any more information, do not hesitate to contact us directly.
Tel: ***
WhatsApp: *** Kind regardsSibusiso
I will exppklain this in as simple English as possible. My work day starts at 1130. So you cannot call me at 11.30. Also, your staff is unable to resolve an issue via call in five minutes so call me well before 11am. Does this make sense to you or not? If not, I cannot teach your staff common sense or basic communication.
I wish I could leave HC but I am biding my time until I leave this property then I will cancel. You bet your asses I have never and will never reccomend this joke of a company.
Now for the cherry on top:
Hi ZayaanI trust you are well. Feedback regarding your package down request.Please note that we have successfully processed your package downgrade.Last time you requested to be contacted at 11h30. kindly please confirm if call tomorrow at 11h30 or wish to setup another time.For any more information, do not hesitate to contact us directly.
Tel: ***
WhatsApp: *** Kind regardsSibusiso
I will exppklain this in as simple English as possible. My work day starts at 1130. So you cannot call me at 11.30. Also, your staff is unable to resolve an issue via call in five minutes so call me well before 11am. Does this make sense to you or not? If not, I cannot teach your staff common sense or basic communication.
I wish I could leave HC but I am biding my time until I leave this property then I will cancel. You bet your asses I have never and will never reccomend this joke of a company.