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Petula K

1 reviews | Active since Jul 2022

26 Jul 2022, 15:14

Invoicing for service not provided

I made a late payment of 5 day and was disconnected on the 23 June 2022. (payment was due on the 15th of June 2022) I paid the account on the 25 June and emailed the proof of payment to the accounts department On the 27 June 2022 I contacted the Support department to notify them that I had no internet. As from the 23 June 2022 to today 2022 I had not internet. I was billed for July 2022 and August 2022. How can I pay for service that was never rendered

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Replies (3)
Home-Connect
Home-Connect's reply26 Jul 2022, 15:30
Official
Dear Petula,

Thank you for reaching out to Home-Connect, one of our agents will be in touch with you.

Regards
Home-Connect
PK
Petula K's update27 Jul 2022, 11:20
Reviewer Update
After canceling my contract with Home-Connect, which is a month to month. I received an invoice for July 2022 and August 2022 (no services were provided). Even though I paid them on the 25 June 2022, my account has been suspended since the 23 June 2022. Rather than connecting me, they sent me a SMS demanding payment for two months (July 2022 and August 2022) in which they have done nothing to assist me in getting online.
SMS below"Your Home Connect debit order of R1639.00 was returned on 2022-07-27. Kindly arrange EFT payment within 3 days of this notice to avoid suspension of services . Banking details for EFT payment: CipherWave Home Connect, FNB, Acct No: ***8, Branch 257 255, Reference KLEP002. ***"

Home-Connect
Home-Connect's reply28 Jul 2022, 15:18
Official
Hi Petula, Please expect a call from one of our agents.