Internet Support Provider

My line got stricken by lightning Last Friday, I reported the matter They send the technician from Vuma of which he came and told me that the problem is with my ISP which is home connect , they must drop the new router I called on Tuesday and asked them that please I can’t work and my son he’s in matric We can’t do anything without an internet The lady told me I have to wait for a week again otherwise I must fetch the router from them Their service sucks and they don’t take care of their customers I pay this company every month without a failure