Internet Problems and No assistance (complete silence), A note about support

whatsapp line: no assistance email support: no assistance, no response email customer support : no assistance, no response email sales : no assistance or referral to someone that can help, no response Phoned : could not reach for hours, eventually told they'd call back, did not, got through in the morning for first issue and 2nd issue resolved after another long wait

This is not about the connection issue but rather the support of Home Connect. Where do I start? I had no internet from 1.30 yesterday, this morning I managed to get a kind man to help me (Khule) and it was resolved, but no help at all for almost a day?. I am sorry to become a bad review kind of person but when NOT ONE business email replies, and I have to be lucky to get a response on the phone.. what does one do? HC is also supposed to be available until 8pm..why did the phone tell me its outside business hours at 6.30-8pm ? I chose HC because of the customer service reviews as apparently its the best! I have international clients and I was cut off during a call to Japan, I have lost money and possibly a job warning to follow. I understand there is a problem across KZN apparently, but why did Vumatel (who are not my service provider but rather who my service provider answers to) phone immediately, they are also swamped with calls, so to be ghosted by my own service provider is heartbreaking ( sorry it is dramatic but true)

The issue seems to be resolved, but as for being ghosted for a day and my emails unanswered, I cannot work without wifi, I cannot understand why my emails went unattended to, all 4 email addresses? Please, this is a cry for change in response time.. this was a horrible experience trying to get an answer. I cannot stress enough how I could lose my job if I can't get some kind of help when issues arise. Again, I respect the staff working there and its a difficult task, but please, the response time has a huge impact