internet line

I had been experiencing connectivity issues on a regular basis and my frustration reached boiling point today because i work from home and i kept getting interrupted by the dropping internet line. I spoke to someone who helped but they could not tell me why this keeps happening. later on, i called and got through to Princess Nyauza, she is polite, patient and knows what to do. i was about ready to cancel my contract, she gave me a proper answer (one that explains why my line kept dropping). i don't normally write reviews but her service is honestly exceptional, she knows customer service and i am staying on because of her.