BM
Bogosi M

1 reviews | Active since Mar 2025

12 Mar 2025, 16:18

Internet Dropping Connection every month

I’m a home-connect returning customer & have a fth line which was activated in October 2024. I’ve had an issue with this line since it was activated,m. Every month my line drops connection randomly & this will happen for a couple of days. I’m at the office 8 days in the office at a given time every month & the of the days I work from home. This week my line has dropped connection since Monday & when this happens I lose connection whilst in meetings presenting or on a Teams call with clients or my managers. I’m even considering closing this line because Vodacom & Home-Connect are not resolving the issue at hand. Every time I log a support ticket it will be escalated to vodacom & they’ll reprovision the line on their side & all goes back to normal until the next month when this issue reoccurs.

0
Replies (1)
Home-Connect
Home-Connect's reply12 Mar 2025, 16:22
Official
 Dear valued customer, thank you for the feedback. Kindly note that an agent will be in contact to assist. Best regards Home-Connect Team