1 reviews | Active since Jun 2017
Internet Activation... still waiting
<p>We recently moved into a new apartment. Because we need internet for work, BEFORE moving in we asked about having internet installed, and were told that Octotel were installing Fibre in the building, and we chose Home Connect to be our service provider.</p> <p> </p> <p>Weeks of us chasing both Octotel and Home Connect went by and still the job wasn't finished and we are unable to get communication from anyone as to the progress or what still needs finishing.</p> <p> <br />We have been bounced between the Home Connect and Octotel repeatedly, with no one taking responsibility. It is 1 month later and we are still without internet!</p> <p> </p> <p>Pathetic.</p>
- Good Day we apologise for the level of service that you have received and we will look into this matter and contact you this morning
- Good Day we apologise for the level of service that you have received and we will look into this matter and contact you this morning
Good Day
Thank you for your review . We appreciate the feedback , even though it is negative. We have investigated and we have received confirmation this morning from Octotel 23/06/2017 that the router may be sent out to you. We apologise for the delay from Octotel and on our end.
We rely heavily on the Open Access Provider to do the Fibre installation . Normal timeframes with Octotel , should an area be live on the Octotel network is 2-4 weeks . After Octotel complete the Fibre installation and install an ONT at your home, Home-Connect ship out the router to your home and you will be connected.
Your order was received on the 23/05/2017 by the Home-Connect team , and it was processed with Octotel , they did meet the 2-4 weeks stipulated timeframe, and we truly apologies if not enough updates was given to you by our team.
Your router should be on its way to you and should reach you by Monday 25/06/2017 as the courier company do not deliver on weekends.
Again we apologise for the lack of feedback given .
Should you have any queries please feel free to contact us.
Home Connect Team
Good Day
Thank you for your review . We appreciate the feedback , even though it is negative. We have investigated and we have received confirmation this morning from Octotel 23/06/2017 that the router may be sent out to you. We apologise for the delay from Octotel and on our end.
We rely heavily on the Open Access Provider to do the Fibre installation . Normal timeframes with Octotel , should an area be live on the Octotel network is 2-4 weeks . After Octotel complete the Fibre installation and install an ONT at your home, Home-Connect ship out the router to your home and you will be connected.
Your order was received on the 23/05/2017 by the Home-Connect team , and it was processed with Octotel , they did meet the 2-4 weeks stipulated timeframe, and we truly apologies if not enough updates was given to you by our team.
Your router should be on its way to you and should reach you by Monday 25/06/2017 as the courier company do not deliver on weekends.
Again we apologise for the lack of feedback given .
Should you have any queries please feel free to contact us.
Home Connect Team