Internet Access Restored

I had no clue as to why I had trouble connecting to the internet, until the last resort (customer service) became an option. I've contacted three different employees of HOME-CONNECT, namely Sibongile, Tshepo and Tsholo. They given me the necessary details regarding the lack of response from the remote server, my own patience was also required.

I would like to thank all three for their support. I apologise for the first person's name (if incorrect), it's been days of waiting for internet access.