PT
Paul T
1 reviews | Active since Sept 2020
10 Feb 2024, 12:45
Intermittent connect...
Intermittent connections and no resolutions.
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Replies (3)0
Replies (3)
Home-Connect's replyOfficial
10 Feb 2024, 12:56Dear Paul,Thank you for reaching out to Home-Connect regarding the intermittent connections and lack of resolution you have been experiencing. I understand how frustrating and inconvenient this can be, and I apologize for any inconvenience caused.To better assist you, could you please provide me with some more information? Specifically, I would like to know:- Which specific services are experiencing intermittent connections? (e.g., internet, phone, television)- How frequently are these interruptions occurring?- Have you tried any troubleshooting steps on your end? If so, what were the results?- Have you contacted our technical support team before? If yes, what steps have already been taken?Once I have this information, I will be able to investigate the issue further and provide you with appropriate solutions. Our goal is to ensure that you have a reliable and uninterrupted service experience with Home-Connect.Thank you for your patience, and I look forward to assisting you in resolving this matter.Best regards,CleopatraHome-Connect Customer Service Advisor
Best regards,
Home-Connect's reply10 Feb 2024, 12:56
Official
Dear Paul,Thank you for reaching out to Home-Connect regarding the intermittent connections and lack of resolution you have been experiencing. I understand how frustrating and inconvenient this can be, and I apologize for any inconvenience caused.To better assist you, could you please provide me with some more information? Specifically, I would like to know:- Which specific services are experiencing intermittent connections? (e.g., internet, phone, television)- How frequently are these interruptions occurring?- Have you tried any troubleshooting steps on your end? If so, what were the results?- Have you contacted our technical support team before? If yes, what steps have already been taken?Once I have this information, I will be able to investigate the issue further and provide you with appropriate solutions. Our goal is to ensure that you have a reliable and uninterrupted service experience with Home-Connect.Thank you for your patience, and I look forward to assisting you in resolving this matter.Best regards,CleopatraHome-Connect Customer Service Advisor
Best regards,
PT
Paul T's updateReviewer Update
10 Feb 2024, 13:35Home fiber. Internet connectivity is intermittent across all devices. I have complained 3 times on your portal, and had about 12 phonecalls to your agents.
I have asked specific questions on the complaints and not 1 time have they been answered- so all i know is there is a deliberate attempt to avoid the truth.
I have spoken to technical several times- it is an upstream issue and nobody can get clarity from Vuma if they have fixed anything- there is no indication of resolution date.
Complaints have been escalated but still waiting.
All the troubleshooting steps have been taken but no resolution in sight.
I have asked specific questions on the complaints and not 1 time have they been answered- so all i know is there is a deliberate attempt to avoid the truth.
I have spoken to technical several times- it is an upstream issue and nobody can get clarity from Vuma if they have fixed anything- there is no indication of resolution date.
Complaints have been escalated but still waiting.
All the troubleshooting steps have been taken but no resolution in sight.
PT
Paul T's update10 Feb 2024, 13:35
Reviewer Update
Home fiber. Internet connectivity is intermittent across all devices. I have complained 3 times on your portal, and had about 12 phonecalls to your agents.
I have asked specific questions on the complaints and not 1 time have they been answered- so all i know is there is a deliberate attempt to avoid the truth.
I have spoken to technical several times- it is an upstream issue and nobody can get clarity from Vuma if they have fixed anything- there is no indication of resolution date.
Complaints have been escalated but still waiting.
All the troubleshooting steps have been taken but no resolution in sight.
I have asked specific questions on the complaints and not 1 time have they been answered- so all i know is there is a deliberate attempt to avoid the truth.
I have spoken to technical several times- it is an upstream issue and nobody can get clarity from Vuma if they have fixed anything- there is no indication of resolution date.
Complaints have been escalated but still waiting.
All the troubleshooting steps have been taken but no resolution in sight.
Home-Connect's replyOfficial
13 Feb 2024, 12:30Thank you for your feedback, Paul. Apologies for the late response. Kindly expect a call from an agent shortly.
Best regards,
Home-Connect's reply13 Feb 2024, 12:30
Official
Thank you for your feedback, Paul. Apologies for the late response. Kindly expect a call from an agent shortly.
Best regards,