DG
Deon G
1 reviews | Active since Dec 2012
19 Dec 2024, 17:21
Intermittent and slow internet despite paying for a 200 Mbps line. Ticket S***
Internet speed and latency has been poor and intermittent for weeks now; called the support desk who ran the test and said line is fine but as a customer I am not experiencing a line that is fine, seems like home_connect infrasture and processes is lacking and this is very frustrating, need advanced support, I guess AFRIHOST PURCHASING THEM IS NOT BEARING FRUITS AND I SUGGEST U STAY AWAH FROM HOME- CONNECT .S***
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Replies (3)
Home-Connect's replyOfficial
19 Dec 2024, 19:23Dear valued customer, thank for the feedback. Kindly note that an agent will be in contact to assist.
Home-Connect's reply19 Dec 2024, 19:23
Official
Dear valued customer, thank for the feedback. Kindly note that an agent will be in contact to assist.
DG
Deon G's updateReviewer Update
20 Dec 2024, 14:34After my post I received a call for home-connect advanced support agent Naveshan Moodley who went through deep dive analysis and established a problem with their Whole Sale Open Access Fibre Network Provider OPENSERVE; the like had to be reconfigured. KUDOS to Naveshan is dealing with my problem and keeping me updated with regular phone calls etc. Issue resolved thank you
DG
Deon G's update20 Dec 2024, 14:34
Reviewer Update
After my post I received a call for home-connect advanced support agent Naveshan Moodley who went through deep dive analysis and established a problem with their Whole Sale Open Access Fibre Network Provider OPENSERVE; the like had to be reconfigured. KUDOS to Naveshan is dealing with my problem and keeping me updated with regular phone calls etc. Issue resolved thank you
Home-Connect's replyOfficial
20 Dec 2024, 14:36Dear Deon, Thank you for sharing your positive experience with our advanced support agent, Naveshan Moodley. We are delighted to hear that Naveshan was able to identify and resolve the issue with the OpenServe network provider, ensuring your internet connection is now functioning optimally. We appreciate your patience and understanding throughout this process. Should you require any further assistance or have any additional concerns, please do not hesitate to reach out to us. Thank you for choosing Home-Connect. Warm regards, Home-Connect Customer Service.
Home-Connect's reply20 Dec 2024, 14:36
Official
Dear Deon, Thank you for sharing your positive experience with our advanced support agent, Naveshan Moodley. We are delighted to hear that Naveshan was able to identify and resolve the issue with the OpenServe network provider, ensuring your internet connection is now functioning optimally. We appreciate your patience and understanding throughout this process. Should you require any further assistance or have any additional concerns, please do not hesitate to reach out to us. Thank you for choosing Home-Connect. Warm regards, Home-Connect Customer Service.