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T.Patel
1 reviews | Active since Mar 2022
18 Mar 2022, 22:55
Installation done very soon after application
Installation done very soon after application. That's what the stars are for. No stars for after sales service. We keep on getting 'no Internet available' I've used the app to log it. I call in and no technician calls back. It was resolved after 5 days. Then a few days later back to square one. We are only with you for just over 10 days. I'm am not happy and will most certainly cancel if this goes on.
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Replies (3)0
Replies (3)
Home-Connect's replyOfficial
22 Mar 2022, 08:01Good day , T.Patel,
We sincerely apologize for any inconvenience you may have experienced. At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please expect a call from one of our agents shortly
We sincerely apologize for any inconvenience you may have experienced. At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please expect a call from one of our agents shortly
Home-Connect's reply22 Mar 2022, 08:01
Official
Good day , T.Patel,
We sincerely apologize for any inconvenience you may have experienced. At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please expect a call from one of our agents shortly
We sincerely apologize for any inconvenience you may have experienced. At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please expect a call from one of our agents shortly
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T.Patel's updateReviewer Update
22 Mar 2022, 13:26Since I wrote a review of my 1st experience, I have to write a follow up. After my request for help got to the correct people, it was handled speedily and efficiently.
I received 2 calls a day to follow up and update me.
The problem was a cable. I was updated on the progress and was assured service would be restored ASAP. Thank you Yasheel, you have put Home Connect back into good reviews. I really do appreciate your efforts
I received 2 calls a day to follow up and update me.
The problem was a cable. I was updated on the progress and was assured service would be restored ASAP. Thank you Yasheel, you have put Home Connect back into good reviews. I really do appreciate your efforts
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T.Patel's update22 Mar 2022, 13:26
Reviewer Update
Since I wrote a review of my 1st experience, I have to write a follow up. After my request for help got to the correct people, it was handled speedily and efficiently.
I received 2 calls a day to follow up and update me.
The problem was a cable. I was updated on the progress and was assured service would be restored ASAP. Thank you Yasheel, you have put Home Connect back into good reviews. I really do appreciate your efforts
I received 2 calls a day to follow up and update me.
The problem was a cable. I was updated on the progress and was assured service would be restored ASAP. Thank you Yasheel, you have put Home Connect back into good reviews. I really do appreciate your efforts
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T.Patel's updateReviewer Update
22 Mar 2022, 14:30*Yasteel
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T.Patel's update22 Mar 2022, 14:30
Reviewer Update
*Yasteel