Installation

I paid for a vuma fibre on the 1st of December and I still have not received installation, I keep getting excuses that the manager is not around his working from home, the Sandile agent I have been speaking to keeps telling me that my issue is difficult I don't understand how an installation is difficult, I called again today and they told me vuma is closed and they can only refund me after 6 weeks. I have been waiting since the 1st of December and they seem like they really don't care about their customers, I previously used ikeja and they were the best unfortunately I had to move to soweto and vuma is what people use this side and I must say home connect is worst service provider I ever had to deal with they don't even deserve a single star