lW
leon W

1 reviews | Active since Oct 2010

30 Dec 2018, 18:26

Insidious service

This month my debit order did not get honored because I'm in the process of changing banks. The following reasons are to be considered to not join Cipherwave Home-connect. : 1) No communication. 2) Your line will be cut with no warning and absolutely no consideration at the most inconvenient time. 3) No other methods to pay but debit order. 4) Very quick to generate all sorts of invoices for extra costs and fantastic quick communication via email and sms regarding this. Absolutely no savvy otherwise. Payment was made on the 20th for this month and next month and email was sent with proof to accounts. Maybe the staff is in Christmas spirit and didn't read emails or checked/ balanced the bank account wich wouldve reflected immediately at round about 9:31 as its from fnb to fnb. THANK YOU CIPHERWAVE HOME-CONNECT FOR MAKING MY JOLLY OLD CHRISTMAS EVE SUCH A PHENOMENAL PLEASURE. take this as notice for closing my account as soon as the money runs out. Remember that you have been paid until end of January 2019

0
Replies (9)
lW
leon W's update30 Dec 2018, 18:27
Reviewer Update
Email to support@home-connect was sent at 20:30 again. Lets see how long it take to restore the service.
lW
leon W's update30 Dec 2018, 18:27
Reviewer Update
Service has not been restored after sending emails again. a New batch of emails were sent this morning. I want to thank Cipherwave Home-connect once again for choosing to cut my service on Christmas eve after being paid on 20 Dec 2018 for two months in advance. Thank you for spoiling my Christmas.
lW
leon W's update30 Dec 2018, 18:28
Reviewer Update
Business has not responded. Subsequently I have canceled this insidious service. Home-connect, please note that this could have been solved. Also note that one calendar monts cancelation is on 1 Feb2019 and not on March as your website indicates!
lW
leon W's update30 Dec 2018, 18:30
Reviewer Update
Please refer to original comments on Cipherwave!
Home-Connect
Home-Connect's reply30 Dec 2018, 20:21
Official
Good Evening Please can you confirm the account name or number so we can Urgently assist you. 
Home-Connect
Home-Connect's reply30 Dec 2018, 20:33
Official
Good Evening please can you email your Contact name and number to *** so we can please escalate it. 
Home-Connect
Home-Connect's reply30 Dec 2018, 21:12
Official
Thank you 
lW
leon W's update02 Jan 2019, 15:24
Reviewer Update
No response so far.
Home-Connect
Home-Connect's reply02 Jan 2019, 16:12
Official
Hi there I will follow up