Insane Company

Dear Altaf,I apologize for the frustration and inconvenience you have experienced with our service. I understand how important it is to have a reliable and timely response from our customer service team.I apologize for the delay in our WhatsApp messaging response and the long wait time when you called. We are currently experiencing a high volume of inquiries, and we are working diligently to address all customer concerns as quickly as possible.Regarding the suspension of your service, I'm sorry to hear that you were not notified in advance. I understand that this has caused inconvenience for you. Our aim is to provide clear communication and excellent service, and I apologize for any confusion or frustration this has caused.Regarding the new system for reconnection, I apologize if it has not met your expectations. Our intention is to streamline our processes and ensure that all payments are made through our online platform to avoid any disruptions in service. However, I understand that this may not have been communicated effectively to you.I assure you that your payment has been received, and I will personally follow up on your account to ensure that your service is restored as soon as possible. Please allow me some time to investigate this matter and provide you with a resolution.Once again, I apologize for the inconvenience caused. We value your loyalty as a long-standing customer, and it is our priority to resolve this issue promptly. Thank you for bringing this to our attention, and I appreciate your patience.Kind regards,MenziHome Connect Customer Service

Good day ALTAF. We believe that your services have been reconnected.