INEFFICIENCT SERVICE PROVIDER

The Home-Connect Service Provider has absolutely inefficient agents. A change over of my service from a 25/25 line was made to a 50/50 line due to Zoom Fibre Upgrade process. I made contact with Home-Connect requesting that I be moved to 30/30 line. After a month of calls and emails I received an email from Sinaso Matikinca notifying me that my downgrade to a 30/30 line with a debit of R 398 will be processed in December. When I call their support desk I am being told that I will be told I will be debited for a 50/50 line. This is highly frustrating as this is a blatant disregard of consumers rights. The back and forth and unprofessional service I receive from Home Connect with conflicting stories is totally disappointing. I have made numerous calls at my expense since November and all I get is unprofessionalism. I have asked on numerous occasions to speak to management but they do not seem to have concern for their clients. I would not recommend Home-Connect due to their high levels of inefficiency and they should be reported to the Consumer Complaints Commission.