increased price without notifying me and now i need to pay back the outstanding.

i was a client for almost 3 years now. They increased my package and apparently sent me an email that i never received. then all i get is a sms saying i need to urgently pay or i will be disconnected. Upon calling them i get told my package was increased 2 months ago and a email was sent that i never received, they didnt even call or anything to let me know. i cannot afford the new pricing and they are now going to disconnect me. my friend is on metro fiber through web africa and when metro fiber changed the packages they put him up to the higher speed at the same price.

this service is utterly terrible and i will be canceling this as soon as possible and finding a different provide.

i will warn everyone possible regarding this.