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Leanne R
1 reviews | Active since Sept 2023
03 Apr 2024, 16:23
Incorrect info given regarding cancellation
I have Vuma reach prepaid fibre and needed a cancelleation done for 26 April so i can do a new order for new property I was guided by Sandile on how to do it via the portal and was told my fibre will not be cancelled or affected prior to 26 april which is when i relocate. Today i did the cancellation for 26 april and my line is now dead??? I work from home so very frustrated. Home connect say no issue on their side
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Replies (4)
Home-Connect's replyOfficial
03 Apr 2024, 16:25Dear Leanne, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
Home-Connect's reply03 Apr 2024, 16:25
Official
Dear Leanne, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
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Leanne R's updateReviewer Update
04 Apr 2024, 11:05Still not sorted....no feedback or response to my emails or whatsapps!!!
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Leanne R's update04 Apr 2024, 11:05
Reviewer Update
Still not sorted....no feedback or response to my emails or whatsapps!!!
Home-Connect's replyOfficial
05 Apr 2024, 11:16Dear Leanne, thank you for the feedback. Kindly note that we are awaiting feedback from the Fibre Network Operator with regards to your query. An agent will be in contact with you to provide the necessary feedback. Best regards, Home-Connect Team
Home-Connect's reply05 Apr 2024, 11:16
Official
Dear Leanne, thank you for the feedback. Kindly note that we are awaiting feedback from the Fibre Network Operator with regards to your query. An agent will be in contact with you to provide the necessary feedback. Best regards, Home-Connect Team
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Leanne R's updateReviewer Update
06 Apr 2024, 07:22So 4th day now without internet and still no one has called me or given me proper feedback
I have been told it wil take 24 -72 hours to resolve but clearly not sorted yet!
Very very frustrated, Home Connect has very poor communication skills with their clients!!! Worst service provider I ever had to deal with
I have been told it wil take 24 -72 hours to resolve but clearly not sorted yet!
Very very frustrated, Home Connect has very poor communication skills with their clients!!! Worst service provider I ever had to deal with
LR
Leanne R's update06 Apr 2024, 07:22
Reviewer Update
So 4th day now without internet and still no one has called me or given me proper feedback
I have been told it wil take 24 -72 hours to resolve but clearly not sorted yet!
Very very frustrated, Home Connect has very poor communication skills with their clients!!! Worst service provider I ever had to deal with
I have been told it wil take 24 -72 hours to resolve but clearly not sorted yet!
Very very frustrated, Home Connect has very poor communication skills with their clients!!! Worst service provider I ever had to deal with