MA
Marlin A
1 reviews | Active since Jun 2011
02 Jul 2025, 09:30
Incorrect Debit order Amount
I have attempted to reach out to Home Connect concerning my account, on 3 attempts
We experienced a lack of Wi-Fi connectivity from 24/06/2025 to 29/06/2025, yet Home Connect debited the full amount for the month
Since Home Connect did not provide any alternative solution, we were without Wi-Fi during this period.
Helpful (0)
Replies (2)0
Replies (2)
Home-Connect's replyOfficial
02 Jul 2025, 09:37 Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
Home-Connect's reply02 Jul 2025, 09:37
Official
Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
MA
Marlin A's updateReviewer Update
02 Jul 2025, 10:53Thank you someone has contacted me, however the agent indicated that even though the WIFI has been down for 5 full days I am still liable to pay for a full month.
This does not make sense in my brain
I will be cancelling Home-Connect
This does not make sense in my brain
I will be cancelling Home-Connect
MA
Marlin A's update02 Jul 2025, 10:53
Reviewer Update
Thank you someone has contacted me, however the agent indicated that even though the WIFI has been down for 5 full days I am still liable to pay for a full month.
This does not make sense in my brain
I will be cancelling Home-Connect
This does not make sense in my brain
I will be cancelling Home-Connect